No one likes to see it, but sometimes trusses break. When they do, it is usually because of mishandling during delivery or while setting the trusses. We strongly encourage our customers to thoroughly read the Job-Site package provided on truss delivery before handling the trusses. Doing so will greatly minimize the chances of injury to yourself or the trusses during and after installation.
If a truss should break, here’s what to do:
Contact us immediately with as much information as you can. We will need the truss number, the broken piece ID (it is labeled on the sealed drawings), the exact location of the break, with measurements either from one end of the truss, or the nearest joint. If possible, send pictures to us so we can properly assess the damage before passing it on to the engineer.
If the damage is greater than we can repair in-house, we will write up a detailed report of the damage, and send it to our engineers so they can design a repair. It typically takes about 24 hours to get repairs returned.
Never repair a truss until you have an engineer stamped repair in hand. Truss repairs are costly and time consuming; jumping the gun can add to the problem. If the truss is installed before the damage is noted, you must be aware that a damaged truss cannot be relied upon to support a roof or anything on it, especially including people! Take no chances of injury. Damaged trusses should be stabilized and repaired as soon as possible.
The most common reason a floor truss gets damaged? Plumbers. Those guys will cut through anything! (JK, we love plumbers, really) When that happens, it’s best to get us onboard sooner rather than later, so we can work with the engineers to deal with the problem.
Engineered Truss Repair
We can only offer truss repairs on trusses we built. Our engineers will evaluate the problem and come up with a solution. The cost for truss repairs will vary, and trust us, no one makes money on it.
Best practice? Handle trusses like they are fragile until they are set and braced, don’t mess with their structural integrity by cutting or drilling through them, and keep an eye on that plumber! (JK, we really love plumbers)
Country Truss LLC 